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Dear Friends of Citarella,
We care deeply about the health and well-being of our guests and our associates and have been constantly updating our response to the situation around the novel coronavirus (COVID-19). We remain committed to being a resource for our community to access fresh, healthful foods at this time.
Markets: Our stores in Connecticut and the Hamptons will remain open, as will our Manhattan locations on the Upper West Side, Upper East Side, and West Village. For the time being, the Citarella Market in the Hudson Yard Shops will be closed. Please visit our store hours page for details.
Wine Shops: Currently, you can shop in-store as well as order online for pick-up and delivery from our Greenwich, CT and Hudson Yards locations. Please visit citarellawines.com to place your order.
Contact Us: We apologize for higher than normal call wait times. We ask for your patience as queries may take longer to process than usual. In an effort to control call waiting times, you are welcome to email specific questions to help@citarella.com or to place a Holiday order email holidays@citarella.com. Please be assured that we are doing our best to address your email in a timely manner as well as care for our communities during this very difficult time.
Personal Shopping – Pickup & Delivery: We know many are relying on our personal shopping during this time. We are also offering nationwide shipping.
- Store Pickup: Available at each of our markets.
- Local Delivery: Daily Delivery in Manhattan and the Greenwich, CT area and Weekly Delivery in the Hamptons available on Fridays (orders must be submitted by Wednesdays by 12pm, please call for complete details.)
We’ve created a PDF shopping list for faster service with no phone wait times. For instructions and to download the shopping form, visit Citarella.com/ShoppingList. Once you have completed the form, please email it back to help@citarella.com and a customer service representative will contact you within 24 hours. After that time, your order will be fulfilled within 1-2 days.
Now offering online shopping with Mercato. A large assortment of your favorite items from fresh seafood, dry aged meats, produce, cheese and more can be ordered and delivered to the New York area, for complete details and delivery area: Click Here.
Food Safety & Sanitation: Our policies and procedures for food handling and food safety have always been in line with CDC recommendations. In light of COVID-19, however, we have implemented additional measures to go above and beyond the CDC recommendations, including more rigorous and frequent cleaning and sanitizing.
Products: We will continue to work diligently to procure as many products as available to support your needs. Our dedicated partners have been consistently coming through with as much product as possible, and will be providing us with deliveries of seafood, produce, meats, dairy items, and pantry staples. We, in turn, will be working harder than ever to keep our shelves stocked so that everyone continues to have access to healthful, housemade Citarella favorites.
Associates' Health: In order to provide a safe environment for both associates and guests, we have enhanced our sick leave policy to support our associates so they may stay home if they are experiencing any symptoms.
During these unprecedented times, we will continue to do everything in our power to provide healthy options for everyone in our community. Look out for future updates from us.
Wishing you good health,
Joe Gurrera & Team
Want Us To Shop For You?
We are introducing a NEW, faster way to shop our Markets for local pickup or delivery (where available) as well as nationwide shipping. We’ve created a PDF shopping list for faster service and best of all… no phone wait times.
